Returns

At Ref, each fragrance is carefully hand-crafted and packaged to ensure the highest standard of quality and safety.

Due to the nature of personal care products, hygiene standards, and safety regulations, all opened, unsealed, or used perfume bottles are strictly Final Sale and non-refundable.

Exceptions & Special Considerations

We do not accept returns or exchanges for change of mind, personal scent preference, or unopened items once an order has shipped.

In the rare event that an exceptional refund or exchange is authorized by our customer care team, the following conditions apply:

• Shipping Responsibility: The customer is strictly responsible for all return shipping costs, tracking, and customs/duties fees.
• Shipping Fees: Original shipping costs are non-refundable and will be deducted from any credited amount.
• Condition: Authorized returns must arrive back at our studio in their original, immaculate condition.

Damaged or defctive items

Please inspect your package immediately upon arrival. If your bottle arrives broken, leaking, or damaged during transit, please contact us within 48 hours of delivery at info@tryref.ca with your order number and photos of the damaged item and packaging. We will swiftly arrange a replacement.